This privacy policy applies to WPHackedHelp.com, (referred to as "us", "we", and "our"), who is committed to protecting user privacy (referred to as "you" and "your"). All the norms, procedures and guidelines of this policy are effectively applicable to the information we obtain from individuals interacting with WPHackedHelp, its websites, products, services, and applications, including without limitation online activities, phone contacts, offline contacts, and software reporting links (together referred to as "product"). This policy does not apply to information we obtain in our capacity as an employer. This policy is available for your review through links on our websites, references in our end user license agreements and website terms and conditions, and incorporating it into other legal documents as necessary.
IMPORTANT: BY YOUR ACCESS AND/OR USE OF THIS PRODUCT YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OUTLINED IN THIS POLICY AND THAT WPHACKEDHELP MAY COLLECT, TRANSMIT, STORE, DISCLOSE, AND ANALYZE INFORMATION AS DESCRIBED BELOW FOR THE PURPOSES DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY DO NOT ACCESS OR USE ANY ASPECT OF THIS PRODUCT AND/OR CLOSE AND DELETE ANY PORTIONS OF THIS PRODUCT DOWNLOADED OR INSTALLED BY YOU.
There are two types of information that we collect about our users: Personally Identifiable Information ("PII") and Non-Personally Identifiable Information ("NPII"). A. Where PII refers to information that lets us know the specifics of who you are such as your name, permanent address, email Id, telephone, and other personal information. B. NPII - refers to information that does not in and of itself allow us to identify a specific individual such as your "log files" which tell us your IP address, which website you came from before ours or go to after, which browser you use, your browser language, the date and time of your requests, and the other similar activities. NPII may be analyzed and/or compiled on an aggregate or personal basis.
We may collect information from you when you: visit our websites;
download or use our products; request service or support, and pay
for products and services.
A. Website Use - WPHackedHelp may
collect information through the use of cookies, log files, web
analytic tools, subscription sign ups, contact us forms, and other
means of communication as may be made available on our websites.
Cookies - When you use our websites we may store cookies on your
computer in order to facilitate and customize your use of our
websites. A cookie is a small data text file, which a website
stores on your computer's hard drive (if your web browser permits)
that can be later retrieved to identify you to us. Our cookies
consist of identification numbers only. We are able to look up
information about your preferences, origin, and other information
about you and your devices in order to save you time by
eliminating the need to enter the same information repeatedly. You
are always free to decline our cookies if your browser permits.
However, some parts of our websites may not work properly and some
services may not be available if you decline to accept our
cookies. If a third party ad serving company is used to display
advertisements on our websites they may, as a part of their
service, place a separate cookie on your computer. However, these
companies will not be given any of your PII without your consent.
Log Files - WPHackedHelp maintains log files of the traffic that
visit our websites. For example, our servers may automatically
record the information you or your browser send when you visit a
website. Those log files may include information such as your
requests, IP address, browser type, browser language, the date and
time of your requests, and one or more cookies that may uniquely
identify your system. Web Analytics Tools - WPHackedHelp or third
parties we have contracted or subcontracted may employ the use of
website analytic tools. These tools help us understand and measure
the effectiveness of our website and our advertising in various
ways. For example, these tools may count the number of individuals
who visit our website from a particular advertisement or who make
a purchase from our website after viewing a particular
advertisement or they may tell us when a web page is viewed and
provide a description of the page where the tool is placed. To do
so these tools may use a cookie or other tracking mechanism or
collect your IP address or user agent information (further defined
below). You may be able to block this collection of information by
denying cookies. Subscriptions- Our websites may make available
news, offers, and information by subscription including emails,
newsletters, and blogs. You may be asked for PII in relation to
these subscriptions. The information you provide will be used to
deliver the information you have requested through these
subscriptions. We will not use this information for direct
marketing purposes unless you agree, also known as "opting in".
You are free to cancel your subscriptions at any time by clicking
unsubscribe on the subscription or contacting us via the
information provided herein. Contact Us Forms & Communications-
There are many opportunities to contact us via our websites. There
may be links that allow you to reach us by email, by clicking a
report button, by requesting online support services, live chat,
and other similar activities. We may collect information according
to the nature of the reason you have contacted us. For example,
your email address and name if you ask for support via email in
order to reply, your telephone number if you request a callback,
or we may ask you to allow remote access to the software and your
computer files to assess a solution to a technical support
request. Other - WPHackedHelp may also collect PII when you input
such information on other parts of our website. For example, if
you begin to register and/or download a product on our website but
do not complete the action, you may be sent reminder
communications that your action was not complete. By your
initiation of such actions and use of our website, you consent to
receive such communications.
B. Download or Use our Products - Dependent on whether
the product is a free, trial, or purchased version, WPHackedHelp
may collect different types of information from you. The products
may access such information through submission or processes
initiated in the products by you or through internal automatic
scanning and assessment functions and may submit collected data to
WPHackedHelp or its affiliates via internal automatic submission
functions. Limited Functionality and/or Duration Products -
Typically, we do not require you to register PII in order to
download and use free or trial versions of our products for the
applicable free or trial period. However, in some cases,
particularly with full functionality trials, we may ask you to
register PII before you can download and use the product. Later,
when you download and run such products we may collect information
such as your IP address and/or Media Access Control address, the
Machine/Install ID of the computer on which the product is
installed, preferred language, your user agent (information such
as browser information, your operating system, plug-ins you have
installed such as Flash, and computer type), devices you have
attached to your computer, your hardware, and software and have
access to your entire system registry (which may include programs
you have on your computer, user files, recent websites you have
visited, browsing history, etc.) and other general statistical
information. Purchased Products - Upon purchase of the product you
will be asked to provide information such as your first and last
name, email address, postal code, phone numbers, other contact
information and your payment information to complete the purchase
of the product. Additionally, when you download and run such
product we may collect information such as your IP address and/or
Media Access Control address, the Machine/Install ID of the
computer on which the product is installed, preferred languages,
your user agent (information such as browser information, your
operating system, plug-ins you have installed such as Flash, and
computer type), devices you have attached to your computer, your
hardware and software, status information about the installation
or operation of the product, and have access to your entire
registry (which may include programs you have on your computer,
user files, recent websites you have visited, browsing history,
etc.) and general statistical information.
C. Request Service or Support - We may collect PII and
NPII from you in the course of providing our services or support.
We may ask you to provide information about your computer, your
internet access or service provider, IP address, information about
your hardware and software, URLs of sites you have visited, files
stored on your computer, and information about senders and
receivers of email messages, and other similar NPII. We may
request PII such as names, home or work address, email address,
telephone number, or other information by which we may identify
you. This information may be collected from you verbally, from
your computer, or by way of electronic communication (including
communication between your computer and ours, automated
communications, and email). In your quest for the support, we may
also offer you the option of allowing one of our agents to take
remote control of your computer wherein that agent will have
access to your entire system.
Such information and access may be used depending on the product and to the extent permitted by law, including without limitation: - to deliver the services and support, or carry out, the transactions you have requested; -to send communications to you, such as product safety information, your status (for example, order confirmation, registration status, license expiration), information about products and services available from WPHackedHelp and its corporate affiliates, promotional offers and surveys; -customize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you; -enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you; -to track, analyze and publish reports on security risk trends using statistical information derived from the data prevent fraud and other prohibited or illegal activities; -protect the security or integrity of our websites, our business, or our products or services; or -as otherwise reasonably necessary to ensure optimal product performance, meet your needs and/or requests, or as disclosed to you at the time of collection.
Our Systems - All PII is recorded in our e-commerce system and all NPII is stored in a separate tracking system. A user's PII and NPII are linked by way of the fact that his information in both systems is categorized under the same unique identification number (UID). Due to the shared UID number in these systems, all information collected and stored in both systems is treated by WPHackedHelp as PII. However, neither system is able to use nor automatically access the information stored in the other. Where the NPII collected is disassociated from the UID, the information collected is treated as NPII. Where such Mix Panel is a third party application utilized by WPHackedHelp for the purpose of securely hosting Customer Relations Management (CRM). WPHackedHelp analyzes data collected on an aggregate basis to optimize e-commerce flow and marketing campaigns. Storage of Your Information - Information that we collect may be stored and processed in the United States or any other country in which we, our subsidiaries, affiliates, contractors, representatives, agents, or resellers maintain such information. PII on our servers is only accessible from our physical premises, premises of our subsidiaries, affiliates, contractors, representatives, agents and authenticated networks and personnel. Access is limited to authorized personnel only, and company networks are password protected and subject to additional policies and procedures for security. By your use of our product, you consent to any such transfer of information outside of your country. Data Transfer -Information may be transferred to the WPHackedHelp group in the United States or other countries that may have less protective data protection laws than the region in which you are situated and be accessible by WPHackedHelp employees or contractors exclusively to be used in accordance with the purposes outlined in this policy. For the same purposes, the information may be shared with partners and vendors that process information on behalf of WPHackedHelp, including, for instance, banking and credit card partners to process payments made by you on our site. WPHackedHelp has taken steps so that the collected information if transferred, receives an adequate level of protection. Data Retention - In general, WPHackedHelp will retain your PII for as long as you are a user of our products and thereafter for internal reporting and reconciliation purposes as necessitated by legal requirements and to provide you with any feedback or information you might request or require. After this time period, we may delete or de-identify the information from our systems. Please note that if we remove your PII from our systems as described above because we keep track of past transactions, we cannot delete information associated with those transactions. Additionally, it may be impossible to completely delete your information because of our data backup processes. Security -We use administrative, technical, and physical safeguards to protect the information we maintain and ensure it is used in accordance with the terms of this policy. Our security controls are designed to restrict access to the information to authorized personnel only. We test our website for security vulnerabilities. When you make payment on our websites using your credit card, we use SSL encryption in the transmission to WPHackedHelp of the credit card number.
We may share your PII with corporate affiliates to carry out transactions you request, or to make our products, business or that of our corporate affiliates more responsive to your needs which include our corporate affiliates providing you with information about WPHackedHelp, and our products. We provide some of our services through contractual arrangements with affiliates, service providers, partners, and other third parties. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and provide your order information to third parties who help us provide customer service. Subject to applicable laws, WPHackedHelp reserves the right to cooperate with any legal process and any law enforcement or other government inquiry related to your use of our product. This means that WPHackedHelp will disclose your PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our product for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. Except as described above, we will not disclose your PII to third parties for their own marketing purposes unless you have provided consent.
WPHackedHelp works with third party advertising and personalization partners that may use cookies to help us display personalized content and appropriate advertising during your use of our products. Advertisements may be presented to the user: through the checkout process on our e-commerce site; via email to users who begin but do not complete purchase; during the download process on that respective site; during the install and uninstall processes via optional offers for other products and/or services; after users purchase a product and initiate the activation process, during which process a third party call support center may verbally pitch or email third party products and services; via email by WPHackedHelp upon opting into receiving such emails. Third parties may use cookies to deliver advertising for companies other than WPHackedHelp to you on the internet. These cookies assist the third parties in identifying the pages you view, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page. We cannot control this collection of information. You should contact these third party advertisers directly if you have any questions about their collection and/or use of your information. Some marketing you receive upon opting into such advertising, including email marketing, may also be personalized based on your use and purchase of our products. In addition, when you click on some links in email marketing you receive; our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view and purchase on our websites. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message you receive. Alternatively, you may be able to prevent such collection by declining cookies using your web browser.
Except as otherwise discussed in this policy, this document addresses only the use and disclosure of information we collect about and from you. We do not endorse, approve, or guarantee any third party sites or products. Third party sites or products accessible through our products have their own privacy policies, data collection, and use and disclosure practices. Please also be aware that, in providing services on WPHackedHelp's behalf, our business partners may collect personal information about you. Please contact these third parties if you have any questions as to their privacy practices. WPHackedHelp shall not be held liable for any exploitation or loss arising out of your interactions with any third party.
We provide you with the authorization to edit the PII that you have provided us. You may access and edit your account information by contacting us through the contact information provided herein. We encourage you to promptly update your PII if it changes. At this time WPHackedHelp does not delete information collected from users.